Terms of service

OVERVIEW

Welcome to Cinema Skin Fx.

The terms “we,” “us,” and “our” refer to Cinema Skin Fx. Cinema Skin Fx operates this online store and website, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”).

Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you access or use our Services.

Please read these Terms carefully before accessing our website or purchasing our products.

By visiting, browsing, interacting with, or purchasing through our website, you agree to be bound by these Terms of Service and our Privacy Policy [LINK].

If you do not agree to these Terms, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using this website, you represent that you are at least 18 years old, or that you are using the Services with the consent and supervision of a parent or legal guardian.

To use certain features of our Services or place an order, you may be required to provide information including your name, email address, contact number, billing information, payment information, and shipping information.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not use another person's account without permission or transfer, sell, or assign your account to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to provide accurate descriptions and representations of our products on our website.

However, the actual appearance, color, packaging, label, or presentation of a product may vary slightly from what appears on your screen due to device settings, photography, packaging updates, or other reasonable variations.

Product packaging and labeling may also be updated from time to time without materially changing the product.

All product descriptions, availability, prices, promotions, and other product information may be updated or changed from time to time.

We reserve the right to discontinue products or limit quantities available for purchase, subject to applicable law.

All products are subject to availability.

SECTION 3 – SKINCARE AND PRODUCT USE

Cinema Skin Fx products are intended to be used according to the instructions, directions, warnings, and other information provided on the product packaging or product page.

Before using a product, customers should review its ingredients, directions, and applicable precautions.

Where appropriate, we recommend performing a patch test before introducing a new topical skincare product, particularly for customers with sensitive skin.

Individual results may vary depending on factors including skin type, skin condition, skincare routine, lifestyle, frequency of use, and individual sensitivity.

The experiences, testimonials, reviews, before-and-after photographs, or results of other customers do not guarantee that every customer will experience the same results.

If significant irritation or an unexpected reaction occurs, discontinue use and seek appropriate professional advice when necessary.

Information provided through our website, social media accounts, product descriptions, advertisements, or customer service communications is intended for general product and educational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Nothing in this section limits any rights you may have if a product is defective, contaminated, expired, improperly labeled, or otherwise fails to meet applicable legal requirements.

SECTION 4 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once Cinema Skin Fx confirms and processes the order.

We reserve the right to decline or cancel an order where reasonably necessary, including due to:

Product unavailability;
Payment failure;
Incorrect customer or delivery information;
Suspected fraud or unauthorized transactions;
Abuse of promotions or discounts;
Duplicate orders caused by a system or technical error;
Obvious pricing or listing errors; or
Other reasonable circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has already been successfully collected, we will arrange the appropriate refund.

Please review your order carefully before submitting it.

Cancellation requests are governed by our Cancellation, Return & Refund Policy Page.

Once an order has been confirmed and processing has begun, we may no longer be able to modify or cancel it.

If you notice an error after placing an order, please contact us immediately through our official Facebook page:

Cinema Skin Fx

We will make reasonable efforts to accommodate your request if processing has not yet begun.

SECTION 5 – RETURNS, REFUNDS AND CANCELLATIONS

All purchases made through our website are subject to our:

Cancellation, Return & Refund Policy Page

Our Cancellation, Return & Refund Policy forms part of these Terms of Service.

Nothing in these Terms or our policies is intended to restrict or remove any rights or remedies available to customers under applicable Philippine consumer protection laws.

SECTION 6 – PRICES, PROMOTIONS AND BILLING

Unless otherwise stated, prices displayed on our website are in Philippine Pesos (PHP).

Prices, discounts, promotions, and product availability may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed when the order is successfully submitted, subject to correction of obvious technical, typographical, or system errors and applicable law.

Shipping charges and other applicable fees will be displayed during checkout where applicable.

Cinema Skin Fx may offer promotions, bundles, discount codes, vouchers, free gifts, or other special offers from time to time.

Promotions may be subject to separate terms, qualifying purchases, availability, usage limits, or expiration dates.

Unless otherwise stated, promotions and discount codes cannot be combined.

We reserve the right to cancel, refuse, or correct transactions involving fraudulent use, abuse, manipulation, or unauthorized use of promotional offers.

You agree to provide current, complete, and accurate purchase, payment, shipping, and account information for all transactions.

SECTION 7 – PAYMENT

Available payment methods will be displayed during checkout.

Payment services may be provided or processed by third-party payment providers, banks, credit card companies, e-wallet providers, or other authorized payment processors.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Cinema Skin Fx will never ask you to provide your confidential banking password, PIN, or OTP through our Facebook page or other customer service communications.

Transactions may also be subject to the terms and security procedures of the applicable payment provider.

SECTION 8 – SHIPPING AND DELIVERY

Delivery times provided through our website are estimates unless expressly stated otherwise.

Actual delivery times may be affected by circumstances including:

Courier operations;
Customer location;
Weather conditions;
Holidays;
Sale or promotional periods;
High order volumes;
Transportation disruptions; or
Events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, contact number, recipient name, and any other information necessary for delivery.

Cinema Skin Fx is not responsible for delays directly caused by incorrect or incomplete information provided by the customer.

However, nothing in this section limits your rights regarding products that are lost, damaged, defective, incorrectly delivered, or otherwise eligible for a remedy under applicable law or our Cancellation, Return & Refund Policy.

If you experience a delivery-related concern, please contact our official Facebook page:

Cinema Skin Fx

SECTION 9 – INTELLECTUAL PROPERTY

The Cinema Skin Fx website and its content, including but not limited to our:

Brand name;
Trademarks;
Logos;
Product names;
Photographs;
Product images;
Videos;
Graphics;
Illustrations;
Designs;
Website layout;
Written content;
Advertising materials;
Product descriptions; and
Other original materials

are owned by Cinema Skin Fx, its affiliates, licensors, or their respective owners and are protected by applicable intellectual property laws.

You may access and use our website for personal and lawful purposes.

Unless otherwise authorized, you may not reproduce, copy, modify, republish, distribute, sell, commercially exploit, or falsely represent our content as your own without our prior permission.

Nothing contained on our website grants you ownership of Cinema Skin Fx trademarks, copyrights, or other intellectual property.

SECTION 10 – OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment services, plugins, or other features provided by third parties.

These third-party services may be subject to their own terms, conditions, and privacy policies.

We do not control every aspect of third-party tools and services and cannot guarantee their continuous availability.

Your use of optional third-party services is subject to the applicable provider's terms and policies.

We may introduce new features, tools, resources, or services to the website from time to time. Such features will also form part of the Services and will be subject to these Terms where applicable.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to websites, platforms, applications, or services operated by third parties.

We are not responsible for the content, accuracy, policies, security, availability, products, or services of independent third-party websites.

If you choose to access a third-party website or service, you should review its terms and privacy practices before entering into any transaction.

Questions or concerns regarding products or services purchased directly from a third party should generally be directed to that third party.

SECTION 12 – RELATIONSHIP WITH SHOPIFY

Cinema Skin Fx is powered by Shopify, which provides the technology that enables us to operate our online store.

However, products purchased through our Cinema Skin Fx website are sold by Cinema Skin Fx, not by Shopify.

Cinema Skin Fx is responsible for its products, orders, customer service, and obligations arising from transactions between Cinema Skin Fx and its customers, subject to applicable law.

Shopify may separately process certain information as necessary to provide its platform and related services.

SECTION 13 – PRIVACY

We respect the privacy of our customers.

Personal information collected through our Services will be handled in accordance with our Privacy Policy and applicable Philippine data privacy laws.

Because our website is powered by Shopify and may use other third-party providers, certain information may also be processed by Shopify, payment processors, couriers, analytics providers, or other service providers as necessary to operate our website and fulfill your transactions.

Please review our Privacy Policy for further information regarding how personal information is collected, used, stored, disclosed, and protected.

SECTION 14 – REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit a product review, testimonial, feedback, comment, photograph, video, suggestion, or other content to Cinema Skin Fx, you represent that you have the right to provide such content.

Where you expressly submit content for publication or promotional use, you grant Cinema Skin Fx permission to use, reproduce, display, and share that content for reasonable business and promotional purposes, subject to applicable privacy and intellectual property laws.

You must not submit content that:

Is false or deliberately misleading;
Infringes another person's intellectual property;
Violates another person's privacy;
Contains unlawful, defamatory, threatening, obscene, or abusive material;
Contains malicious software or harmful code; or
Otherwise violates applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information displayed through our Services may contain typographical errors, inaccuracies, omissions, or technical errors relating to matters such as:

Product descriptions;
Prices;
Promotions;
Discounts;
Shipping charges;
Product availability; or
Delivery estimates.

We reserve the right to correct errors and update inaccurate information when discovered.

Where an obvious error materially affects an order, we may contact the customer to explain the issue and provide appropriate options, including correction or cancellation and refund where applicable.

Nothing in this section allows Cinema Skin Fx to disregard confirmed consumer rights or obligations imposed by applicable law.

SECTION 16 – PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use our website or Services:

For unlawful, fraudulent, or malicious activities;
To violate applicable laws or regulations;
To infringe our intellectual property or the rights of another person;
To submit false, fraudulent, or misleading information;
To impersonate another person;
To obtain unauthorized access to accounts, systems, or information;
To transmit viruses, malicious software, or harmful code;
To interfere with the security or normal operation of the website;
To collect or misuse personal information belonging to others;
To abuse discounts, promotions, refunds, chargebacks, or payment systems;
To conduct fraudulent transactions; or
To copy, scrape, reproduce, or commercially exploit substantial portions of our website without authorization.

We reserve the right to suspend or restrict access to the Services where we reasonably believe these Terms have been violated.

SECTION 17 – TERMINATION

You may stop using our Services at any time.

We may suspend or terminate your access to all or part of the Services if we reasonably determine that you have violated these Terms, engaged in fraudulent or unlawful conduct, attempted to compromise the security of the website, or otherwise misused the Services.

Termination does not affect obligations or liabilities that arose before termination.

Sections that by their nature should continue after termination, including intellectual property, liability, privacy, and governing law provisions, will continue to apply.

SECTION 18 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to maintain the accuracy, availability, security, and functionality of our Services.

However, we cannot guarantee that the website will always operate without interruption, delay, technical errors, maintenance periods, or circumstances outside our reasonable control.

To the extent permitted by applicable law, the website and its functionality are provided on an “as available” basis.

Nothing in this section excludes warranties, guarantees, remedies, or other consumer rights that cannot legally be excluded under Philippine law.

SECTION 19 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Cinema Skin Fx will not be liable for indirect, incidental, special, or consequential losses resulting solely from circumstances outside our reasonable control or from improper or unauthorized use of the Services or products.

Cinema Skin Fx will not be responsible for losses caused by a customer's failure to follow product instructions, warnings, or reasonable safety precautions, where such failure is the cause of the loss or damage.

However, nothing in these Terms excludes or limits liability where doing so would be prohibited by Philippine law.

Nothing in this section limits a customer's statutory rights regarding defective, unsafe, mislabeled, damaged, incorrect, expired, or non-conforming products.

SECTION 20 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Cinema Skin Fx from third-party claims, damages, or reasonable costs arising directly from:

Your material violation of these Terms;
Your unlawful use of the Services;
Your violation of another person's rights; or
Fraudulent or intentionally harmful activity conducted through your account.

This provision does not require you to indemnify Cinema Skin Fx for claims caused by Cinema Skin Fx's own unlawful conduct, negligence, breach of contract, or violation of consumer protection laws.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions of these Terms will remain valid and enforceable.

SECTION 22 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms on one occasion does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with the policies referenced herein, including our Privacy Policy and Cancellation, Return & Refund Policy, constitute the agreement governing your use of our website and Services.

SECTION 23 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Cinema Skin Fx may transfer or assign its rights or obligations as part of a legitimate business restructuring, merger, acquisition, transfer of business operations, or similar transaction, subject to applicable law.

SECTION 24 – GOVERNING LAW

These Terms of Service and transactions made through the Cinema Skin Fx website are governed by and construed in accordance with the laws of the Republic of the Philippines.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable Philippine consumer protection laws.

SECTION 25 – CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service on this page.

We may update or revise these Terms from time to time to reflect changes to our Services, business practices, policies, technology, or applicable laws and regulations.

The latest version will be posted on our website with an updated “Last Updated” date.

Where required by law, we will provide appropriate notice of material changes.

Continued use of the Services after updated Terms become effective constitutes acceptance of those Terms, to the extent permitted by law.

SECTION 26 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Cinema Skin Fx

Email: skincare@cinemaskinfx.com

For customer service, order concerns, cancellations, returns, or refunds, you may also contact us through our official Facebook page:

Cinema Skin Fx