Refund policy


Cancellation, Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need the receipt, order confirmation, or other proof of purchase.

To start a return, please contact us through our official Facebook page:

Cinema Skin Fx

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting and receiving approval for a return will not be accepted.

You can always contact us through our official Facebook page Cinema Skin Fx for any cancellation, return, or refund questions.

Cancellation Policy

Once an order has been confirmed and processing has begun, it can no longer be modified or cancelled.

If you have just placed an order and would like to request a cancellation or make a change, please contact us immediately through our official Facebook page:

Cinema Skin Fx

We will do our best to accommodate your request if the order has not yet been processed, packed, or handed over to the courier. However, we cannot guarantee that a cancellation or modification can still be made once the order has been confirmed.

Orders that have already been packed, shipped, or handed over to the courier can no longer be cancelled due to change of mind.

If Cinema Skin Fx needs to cancel an order due to product unavailability, payment issues, system errors, or other circumstances on our end, we will notify you and, if payment has already been made, arrange the appropriate refund.

Refusing to accept a parcel upon delivery does not automatically qualify the order for a refund.

Damages and Issues

Please inspect your order upon receiving it and contact us as soon as possible if the item is defective, damaged, leaking, incomplete, or if you received the wrong product, so that we can evaluate the issue and make it right.

To help us review your concern, we may request your:

  • Order number or proof of purchase

  • Photos of the product

  • Photos of the packaging

  • Photos of the shipping label

  • Other reasonable information related to the issue

Please keep the product and its original packaging while your concern is being reviewed.

Exceptions / Non-Returnable Items

Due to health, hygiene, and safety considerations, certain personal-care and beauty products cannot be returned once they have been opened, used, or had their original seal removed, unless the product is defective, damaged, incorrect, or otherwise eligible for a return or refund under applicable law.

We also cannot accept returns based solely on:

  • Change of mind after a product has been opened or used

  • Personal preference

  • Ordering the wrong product when the correct item ordered was delivered

  • Dissatisfaction with individual skincare results when the product itself is not defective

Skincare results may vary from person to person depending on skin type, routine, lifestyle, and other individual factors.

Please contact our official Facebook page Cinema Skin Fx if you have questions or concerns about whether your specific item is eligible for return.

Sale or promotional items may be subject to the same return eligibility requirements stated above. Defective, damaged, incorrect, or non-conforming products will still be handled in accordance with applicable consumer laws.

Exchanges

If you would like a different product, the fastest way is to request a return for the item you received.

Once the return has been accepted, you may place a separate order for the product you would like instead.

For incorrect or defective items, please contact us first through our official Facebook page Cinema Skin Fx so we can determine the appropriate replacement, exchange, or refund.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be processed through your original payment method whenever possible within 10 business days.

Please remember that your bank, credit card company, e-wallet provider, or payment processor may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us through our official Facebook page:

Cinema Skin Fx

Important

Nothing in this Cancellation, Return & Refund Policy is intended to limit any rights or remedies available to customers under applicable Philippine consumer protection laws.